Reset

We will be upgrading the instructions in the near future, but in the meantime anywhere it refers to”2″ change it to “3”.  Thanks for your patience.

Sometimes bad things happen. As hard as we try, we can’t anticipate everything. It is time for a fresh start.

The instructions below will allow you to reset the Evidentia database and start over.

WARNING! Following these steps WILL wipe out all your data!   Your attachments will NOT be touched.  If at all possible, create a backup before following these instructions! Data saved in the cloud will NOT be affected by following these steps.

Resetting Evidentia on Windows

Open a command screen:

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In the command screen, enter the command below, and Evidentia will start ‘fresh’

32bit Windows:   "C:\Program Files (x86)\Evidentia3\Evidentia3.exe" --reset

64bit Windows:   "C:\Program Files\Evidentia3\Evidentia3.exe" --reset

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Resetting Evidentia on Mac

Open a terminal screen:

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In the terminal screen, enter the command below, and Evidentia will start ‘fresh’

/Applications/Evidentia3.app/Contents/MacOS/Evidentia3 --reset

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Resetting Evidentia on Linux

In the terminal screen, enter the command below, and Evidentia will start ‘fresh’

/opt/evidentia3/evidentia3 --reset

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Still having issues?

For most issues we have seen, the above instructions will get you back up and running. You can restore your backup and be on your way.

If after restoring your backup the problem comes back, there is something wrong with your database file.  In this case, contact us and send a copy of your backup file, and we will try to sort it out.

Using Dropbox?

If you are using Dropbox, and after syncing to the new database the problem comes back, there is a problem with the copy of the database on Dropbox.  Contact us and we will help you sort it out.